A Pulse-Check on the Customer Claims Experience – Are You Exceeding Expectations or Falling Short?

Date: Tuesday, June 13, 2023
Time: 2pm ET | 11am PT
Cost: Complimentary

Sponsored by: LexisNexis Risk Solutions

Carriers are laser-focused on customer satisfaction in claims, yet what matters most is how customers perceive the experience. Whether it’s FNOL processes, digital interactions or the number of steps to settle a claim, where is the industry delivering for customers? Where are we falling short? From an analysis of policy data, we’ll marry insights with compelling consumer data to uncover trends and help carriers discover the strategic areas on which to focus customer experience efforts.

Join this complimentary webcast to dive into a 360-degree view of customer claims experiences. You’ll:

  • Gain insights into your customers’ perceptions of the claims process
  • Understand key differences between loyal customers and those that consider switching carriers post-claim
  • Uncover insights about which aspects of the claims process are causing frustration
  • And more!



Tanner Sheehan | VP and GM of Claims | LexisNexis Risk Solutions
Dani Morin | Account Manager | LexisNexis Risk Solutions


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