Recently, Aberdeen Group, the Massachusetts‑based market intelligence company, conducted a survey of 445 companies across the world and industries. The objective? To determine the state of service programs. Aberdeen’s research identifies best‑in‑class organizations that have successfully transformed their service activities to build customer loyalty and maximize efficiency. Read the survey report and learn:

·     What makes an organization best in class?

·     How your service organization measures up

·     Four best practices to transform your service

·     What’s required to implement those practices?