 | Simplify Services Management and Deliver Measurable Value. US firms alone will spend approximately $10 trillion on external services in 2018. With corporate buyers of services looking for trusted and sustainable relationships with key services providers and contingent workforces, firms need to find more effective ways to manage the quality, performance, and cost of these vendors. Forrester Consulting conducted an in-depth survey evaluating the state of services and contingent workforce management, addressing the unique set of challenges firms face in managing services spending, such as:
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