Headquartered in Auckland, New Zealand, Tower Insurance is a large general insurer operating in New Zealand and the Pacific Islands. Five years ago, it saw an opportunity...
The sheer volume and complexity of claims can interfere with delivering seamless customer experiences, but automation closes that gap. Customer Experience Automation (CXA)...
Using Ushur’s SmartMail, an automated email routing software solution, Irish Life was able to instantly steer messages to the right department, more accurately than...
This eBook skips the techie-buzzwords to focus on the direct business impacts of conversational AI for insurance customer, broker, agent, member and claimant service. Discover...
An estimated 91% of companies with more than ten employees now use CRM software to facilitate their operations and customer interactions. Yet although CRMs present a...
Customer expectations have changed, with COVID-19 forcing innovation at an accelerated rate to make experiences as self-service and user-friendly as possible. Regardless of...
Find the best data analytics software tools. SelectHub requirements checklists provide you with the top criteria identified by analysts and actual buyers of the software....
Data is a vital new business asset for manufacturing companies. But turning this data into value and a competitive advantage requires artificial intelligence (AI) and machine...
In this episode of the Futurum Tech Webcast Interview Series, Futurum’s principal analyst Shelly Kramer talks with Dr. Alexandr Sadovoy, Solution Architect for MindSphere...
Why You Can't Afford to Miss CDAO UK: Financial Services Focus Day featuring five of Business Insider's 'Top 20 European Banks', including: HSBC,...
