This eBook skips the techie-buzzwords to focus on the direct business impacts of conversational AI for insurance customer, broker, agent, member and claimant service. Discover the most effective conversational AI use cases, the differences between vari…
Using Ushur’s SmartMail, an automated email routing software solution, Irish Life was able to instantly steer messages to the right department, more accurately than with human agents. Ushur’s conversational AI understands the meaning of eac…
An estimated 91% of companies with more than ten employees now use CRM software to facilitate their operations and customer interactions. Yet although CRMs present a tremendous opportunity to promote efficient services and rich customer experience…
Customer expectations have changed, with COVID-19 forcing innovation at an accelerated rate to make experiences as self-service and user-friendly as possible. Regardless of what happens next in our “new normal”, this evolution must continue…
The sheer volume and complexity of claims can interfere with delivering seamless customer experiences, but automation closes that gap. Customer Experience Automation (CXA) helps P&C insurers manage operational costs and mitigate the crisis of ov…
Retailers are faced with staff training and onboarding challenges especially during peak shopping seasons. Rising inflation and inventory challenges are also dipping into profits. To counter these trends, many retail CX executives are turning to artifi…
Data is a vital new business asset for manufacturing companies. But turning this data into value and a competitive advantage requires artificial intelligence (AI) and machine learning (ML). These technologies can help companies glean actionable insight…
Find the best data analytics software tools. SelectHub requirements checklists provide you with the top criteria identified by analysts and actual buyers of the software. These practical checklists allow you to save time, limit risk, and reduce the cha…
This insightful infographic illustrates how you can emulate sophisticated hacker strategies in order to uncover vulnerabilities and generate remediation insight. Download now to dive into the steps you can take to defend your assets including: …
In this episode of the Futurum Tech Webcast Interview Series, Futurum’s principal analyst Shelly Kramer talks with Dr. Alexandr Sadovoy, Solution Architect for MindSphere products at Siemens, about the challenges facing manufacturing organization…
