Talent is going to be hard to find for a while. These are seven actions you can take to help ensure your business lands the best of the best. Build an employment brand from the bottom up Optimize your recruiting efforts from the top down Beco…
Familiar habits have been steadily replaced in recent years as professionals have increasingly incorporated remote work. In fact, 82% of company leaders plan to continue at least part-time remote policies after reopening offices. And 78% of CEOs believ…
Diversity, equity, and inclusion are critical for an organization’s success. And companies that take bold action to help ensure an inclusive workplace will win every time. Discover how your company can create a culture that celebrates DE&I…
The need to establish dependable, secure access to Federal Government resources is more apparent than ever before, and new and evolving policies make it clear that to do this, agencies must elevate their identity technologies and processes. Zero Trust …
Most organizations see it as using technology to share critical information. KM, to many businesses, is maintaining a document repository that lets engineers share design data or consultants exchange best practices. To contact center and helpdesk manag…
Businesses have to balance AX, BX, and CX in their DX transformation initiative to improve its odds of success. In other words, AX+BX+CX=DX™—we call it the Theory of Experiences™. This may sound orthogonal but AI and knowledg…
In a recent survey of enterprises, sponsored by eGain, 77% of respondents agreed that CUSTOMER ENGAGEMENT PLAYED A PRIMARY ROLE IN THEIR OVERALL BUSINESS VALUE PROPOSITION. Delivering good service is not easy, though. M&As, product life cycle co…
For automotive companies, recovery and future growth depends on the ability to deepen customer engagement and deliver a new customer journey based on customers’ unique preferences. Read our latest white paper on OEM evolution to learn how auto…
Technology is rapidly advancing. Unfortunately, not all of its applications are keeping pace. There are a few key priorities that businesses, especially large, leading enterprises, should include in their automation strategy in order to keep custome…
You’ve “personalized” and your care team reports high CSAT scores but great customer experiences are elusive. How can you deliver a great experience while meeting customers where they are? Especially considering the challenges of scal…
