Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training sessions, the excitement around the project often comes to a standstill. Minimal k…
The number of newly disclosed vulnerabilities has been growing for more than a decade and the emergence of cloud-native infrastructure has only escalated the pace. With so many new vulnerabilities to fix, dozens of free and open-source tools are availa…
Eighty-six percent of enterprise IT and security executives surveyed rely on third-party vulnerability severity data to prioritize vulnerabilities with an additional 70% relying on third-party threat intelligence. This underscores a concerning trend id…
Read the eBook to understand the four stages of vulnerability remediation maturity: Reactive; Data-driven; Orchestrated; Transformative. Learn the behaviors and benefits of each stage starting with risk-based vulnerability aggregation and prioritizatio…
Cloud adoption continues to accelerate. More and more organizations are recognizing the business value and efficiencies of running compute workloads and data storage needs to the cloud. But cloud computing requires cloud security to effectively measure…
For Microsoft Dynamics 365 Business Central (Business Central) customers looking to add robust time and expense management capabilities to their accounting solution, DATABASICS provides a full integration. DATABASICS and Business Central are simply …
Have you ever seen an episode of Star Trek where Captain Kirk uses the “communicator” to connect to anyone in his team? Once deemed only in the realm of fantasy movies, advanced technologies now form the core of the modern customer service …
For Idaptive, one of the fastest growing IDaaS companies, the objective was pretty clear – deliver outstanding support to their customers while driving innovation and outpacing rapid growth. With SearchUnify, Idaptive was able to empower their suppo…
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service and support strategy. All the applications – Intelligent Chatbot, Agent Helper…
ServiceNow is a leading cloud-based workflow automation platform that enables organizations to attain operational efficiency by streamlining mundane or routine tasks. But what if you could connect it to all your organizational knowledge and take things…
