Software robots act as a “digital workforce” to execute repetitive, structured, and rule-based financial processes. By combining Content Intelligence to RPA, organizations can automate a wide range of content based processes including invoi…
Your business is working to reach the goals of purchase to pay, record to report, and order to cash…but do you have the fundamental operational visibility and control in place to achieve them? Use this checklist to assess your current capabiliti…
In June of 2019, Gartner reported that the Intelligent Document Processing market could be expected to grow up to 80 percent in two years. Since the global pandemic began, the appetite for paperless processing has only grown. But digitizing paper asset…
Your business is working to reach the goals of purchase to pay, record to report, and order to cash…but do you have the fundamental operational visibility and control in place to achieve them? Use this checklist to assess your current capabiliti…
One of SearchUnify’s customers, a leading U.S.-based IT services company, needed to scale their support efforts by streamlining communications and process flows across its call centers. Leveraging Microsoft Dynamics 365 for its support org., the …
60-90% issues that support agents see are those that they’ve already seen before. 98% of support managers’ time is spent on putting out fires, managing escalations, and firefighting. They’re so busy fixing things the second time th…
In response to the pandemic and rapidly changing customer demands, contact centers have undergone a decade’s worth of transformation in the past two years. That does not, however, mean we can take the next few years off. The hybridization of the workfo…
Enterprises can generate an average ROI of 6,469% via achieving successful online community engagement. Amazing, right? Having an online community is like inviting your customer avatar into your virtual store and having them come back every single d…
Organizations spend a great deal of time and effort in generating and converting leads by tracing customer journeys, mapping content to them, and delivering the best customer experience possible. However, these short-term wins are incomplete without th…
Big data has transformed search and you need to know how to tap into all the data you have to harness the real power of search. In this eBook, we map the journey from what enterprise search used to be, what it is, and what it will be! If you are wor…
