A Message for Retailers: Go Digital

Effectively communicating with customers across all touchpoints is critical in the customer journey and relationship-building process. NAPCO Research, in partnership with Podium, take a deep look into the latest trends impacting retail customer communi…

The Index: The Next Normal

That’s why we sought out industry experts from across our Standards Board to get their vital perspectives on what the future might hold, from the skills and trends all teams should be equipped with to the old standards of work all leaders ought t…