Our first-ever Chat Commerce Trends Report shows just how much U.S. consumers have turned to Chat to conduct business, showing a clear path forward for organizations looking to grow new, younger customer segments, reduce service and support costs, and …
Chat apps have surpassed social media networks in popularity, with nearly 6 billion people around the world using chat platforms like WhatsApp, Facebook Messenger, and Apple Business Chat every day. Consumers converse with friends and family, and now w…
With identity marketing, you can create gated offers for students, healthcare workers, and other consumer groups. Your offer stands out because it celebrates who they are, which motivates them to purchase and, better yet, to share with their friends ge…
Brands can provide relief—and win new customers— with personalized offers. Not only will students take advantage of the offers, they’ll remember the brands that supported them during this crisis, which will make them more loyal custom…
In this eBook you’ll learn: What students want from brands How you can win their business How to convert students into loyal, lifelong customers Competition for consumer attention is fierce and customer acquisition costs (CAC)…
Is “hybrid” just a buzzword being pushed by conference organizers, desperate to regain big-ticket event bookings? Or has great B2B marketing always been hybrid? On May 6, B2B marketing experts from ON24, NetLine and PFL will explore the …
Promised to be the cure to most IT service management (ITSM) problems, it was supposed to deliver “better, faster, cheaper” IT service delivery and support to employees and beyond. However, many IT self-service portals have failed to del…
Guide your customers towards a great service experience. Do you want to improve your service experience strategically? Download the guide to discover the framework that enables you to build a strong service funnel supporting your customers at e…
Chatbots cater to your customers’ service needs at every stage of their journey. In this guide you’ll learn about the benefits of automating your customer service and how to set up your chatbot for success. We share best practices and industry…
Take control of your service experience by downloading this handbook and gain valuable industry insights on: How to evaluate if chatbots are the right choice for your business What kind of chatbots can be used in a customer service organisation…
