Can people with partial knowledge of your brand’s terminology find meaningful results? What if someone knows exactly what they want and uses a long-tailed keyword? Will the engine be able to map the query with the perfect match? What if they are …
Leading insurance companies are submerged with data. But, what’s the point of drowning in data while starving for information? With an AI-powered engine by your side, you can address all the data-related issues smartly to maintain growth and prof…
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service and support strategy. All the applications – Intelligent Chatbot, Agent Helper…
It is no secret that contact centers play a crucial role in amplifying retention and customer loyalty by delivering a stellar experience and customer service, which in turn enhances customer loyalty and retention. Firms need a contact center that ca…
The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only a few emphasize on unit cost. The fact that customer satisfaction is subjective in …
eCommerce is a highly competitive space. There are approximately 110,000 eCommerce websites, and not even 50% of them are generating revenue of meaningful scale on the internet (Source). Clearly, you need to step up the game. Cognitive Search can he…
The intranet was supposed to be a godsend for a lot of things: information sharing, employee engagement, and company updates. But in reality, it is a far cry from expectations. Files aren’t shared, hardly anyone finds what they need, and there…
Founded in 2014, Rubrik created a category-defining cloud data management platform that has turned the $48 billion data protection market on its head. Today, the company operates in six continents, has over 1600 employees, and is now valued at more tha…
Once limited to a select few, we now see an explosion of knowledge workers who need quick access to the knowledge to do their job. And this is where the challenge lies – ensuring every employee can find the required information as and when they need it…
Let’s face it, we live in an era where information is barely a search away. Internet search engines have made people accustomed to finding relevant results instantly. Needless to say they expect a similar experience from businesses as well and th…
