Collective Health offers the first integrated solution that allows self-funded employers to administer plans, manage costs, and take care of their people—all in one place. See how you can drive: Industry-leading satisfaction scores: 70+ …
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI driven enterprise search solution, enabled Vlocity to provide relevant, personalize…
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service and support strategy. All the applications – Intelligent Chatbot, Agent Helper…
Although donor-advised funds as a vehicle for philanthropy are growing, many banks are not leveraging this growth. Under the existing "DAF 1.0" model, banks continue bleeding wallet share as commercial DAF providers outpace bank DAF growth. F…
But don’t be intimidated—this Payroll Software FrontRunners report will make it easier to identify a top-rated, easy-to-use platform that checks all your desired boxes. To create this report, we analyzed thousands of Software Advice user…
Chatbots were once touted as the heroes of the on-demand economy and quick service interactions. They were considered futuristic and an asset for B2B enterprises. The enthusiasm, it seems, was premature and their success rate continues to be a matter o…
Fortune 500 companies lose at least $31.5 billion a year by failing to share knowledge, according to International Data Corp. (IDC). And according to TSIA, 74% of organizations estimate that effective knowledge management disciplines increase compan…
Phishing Attacks are the most prevalent attack vector for cyber crime. But hackers aren’t coming in through some backdoor… they are strolling in through your front door – weak, insecure, or misconfigured email. The best way to defend agai…
Millennials want solutions to their problems in the most effortless and fastest way possible. And the first place they go for finding their answers when stuck is your support community. Hence, support communities which have been successful in bringing …
Salesforce Service Cloud is the world’s most popular support platform for a reason. According to a Salesforce Customer Success survey, “with the use of Salesforce, customer service agents have seen an increase of 34% productivity.” If…
