Achieving Next Generation VDI Performance

Virtual Desktop technology is currently experiencing a global resurgence, and with adoption accelerated by the 2020 pandemic, it has become a priority for many public and commercial organizations. However, with all of the momentum in the marketplace, c…

Building a Template for VDI in the 20’s

A virtual desktop or virtual machine has three critical parts: the template, the optimized golden image, and the Delta disk. Getting VDI templates right the first time around is essential for successful VDI deployments. Learn how to build the perfect t…

10 Things IT Professionals Need to Know About VDI

As an IT professional, you’ve most likely heard of VDI (Virtual Desktop Infrastructure) in your career at some point. With current events, VDI is becoming increasingly popular as many organizations look to enable their remote workforce, increase …

Designing AI Driven Contact Centers

AI provides a framework in which to optimize any contact mix. Organizations can now embed natural conversational experiences into mobile and web applications, smart devices, bots, interactive voice response systems and messaging platforms. Live assista…