Millennials want solutions to their problems in the most effortless and fastest way possible. And the first place they go for finding their answers when stuck is your support community. Hence, support communities which have been successful in bringing …
Whether it’s chatbots, communities, IVR systems, or FAQs, customers expect round-the-clock access to support, and they prefer firms that provide it. This is why present-day businesses offer a plethora of self-service mediums. In 2020, self-service c…
A latest report from IDC says that spending on AI technologies will grow to US$97.9 billion in 2023 — more than two and a half times the spending level of 2019. Almost a $100 billion industry. There is no iota of doubt that AI is set to accelerat…
Salesforce Service Cloud is the world’s most popular support platform for a reason. According to a Salesforce Customer Success survey, “with the use of Salesforce, customer service agents have seen an increase of 34% productivity.” If…
Content findability! Is it a content problem, or a search problem, or both? Findability has a huge impact on your customer and employee experience. In fact, more than 55% enterprise leaders agree that findability is critical to the success of the…
Apple launched a new iOS 14 update in Q1 2021 which forces iPhone users to “opt-in” to be tracked by 3rd party apps downloaded from the App Store. It’s rolling out officially on Facebook as of 1/19/21. The fear is that ma…
Agents need near-instant access to internal experts and company resources, and managers must be able to take quick action on customer insights. But for too many teams, the reality is one of functional silos—customer insights scattered across a dozen di…
Knowing your way around Microsoft Office requires you to be part mathematician, part storyteller, and part graphic designer—with some scheduling wizard and database architect sprinkled in. So what do you do if these talents don’t come n…
MHI Vestas’ mission is to develop offshore wind as an economically viable and sustainable energy resource for the future. The company aims to drive down the cost of energy from offshore wind parks by driving capital and operating savings, and inc…
During the pandemic, the reopening of businesses is putting a strain on facility managers. There is a critical need to implement simple safety measures to prevent the spread of COVID-19 and keep tenants, staff, and visitors safe. One protocol required …
