When Customer Service Goes Remote

The recent pandemic upended businesses everywhere. Employees confined to their homes, lowered customer spending, and uncertainty are to be blamed. However, customers still require assistance with their concerns. Given the remote working scenario and…

The Complete Guide to Cost Per Ticket

The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only a few emphasize on unit cost. The fact that customer satisfaction is subjective in …

Procurement Experts Outlook 2021

2020 has proven to be a year of unpredictability and uncertainty. This coupled with the fact that procurement leaders are assigning utmost importance to adaptability and agility, the pressure on procurement is piling on. The answer lies in technologies…

Low-Code Guide — Updated for 2021!

2020 proved that every business must have a program for rapid transformation. Low-code provides the platform. COVID-19 made it clear that a company’s very existence can be determined by how quickly it can get a new piece of software in plac…