The Retail Customer Experience: 2021 Trends

As 2021 gets underway, many retailers are eager to put the past year behind them. Thanks to the havoc set loose by the coronavirus pandemic, sellers faced temporary store closures that sent consumers to the Internet in droves — a shift that supply cha…

Addiction in the Workplace

For those who struggle with addiction, COVID-19 has produced the perfect storm of dangerous conditions. Stress and anxiety, combined with isolation and an interruption of healthy coping strategies, together have created a trigger-rich environment for o…

Innovation Insight Virtual Support Agents

Virtual support agents (VSAs) offer a modern alternative to traditional ITSM support channels like phone and email. They extend chatbot capabilities by automating repetitive IT tasks, reducing service desk workloads to optimize support efficiency. A…

CDAO Financial Services Online A/NZ

Sessions will address how to overcome legacy challenges, break silos, effectively scale data and analytics initiatives, adopt new technology to improve data accuracy and fully monetise data assets. Simply sign-up, logon and learn. Key Themes…