In late January 2020, the US National Security Agency (NSA) released guidance for Mitigating Cloud Vulnerabilities. The document divides cloud vulnerabilities into four classes (misconfiguration, poor access control, shared tenancy vulnerabilities, and…
Why do we measure call center agent performance? To check off boxes or improve rep QA scores? If the metrics aren’t linked to actual quality, your business might be encountering serious but unknown customer experience limitations. The Agent Impact S…
if you’ve ever been curious about why Customer Effort matters for businesses, how high-effort interactions drive disloyalty and churn, the problems with traditional Effort measurement methods like surveys and the merits of predictive scoring, this comp…
Download this On-Demand Webinar for a digital discussion with Professor Dr. Marcus Schögel, Director of the Marketing Institute at the University of St. Gallen (IfM-HSG), digital product leaders from Clyde.ch by AMAG and Schnei…
Customer effort, while absolutely critical to understanding what kind of customer experience your company delivers, can also be an overwhelming concept to grasp. So we compiled the most common questions we get asked about customer effort, customer e…
B2B companies with the highest growth rates strategically use flexible pricing to align price with customer value. Zuora collaborated with McKinsey & Company to analyze our Subscription Economy Benchmark data and develop guidance on the three core …
Download this video to hear from our expert panelists as they share innovative practices for product as a service transformation and the structural implications. You’ll learn: Key considerations to maximise the impact of your IoT Proof o…
Download this video to hear from our expert panelists as they share innovative practices for product as a service transformation and the structural implications. You’ll learn: Key considerations to maximise the impact of your IoT Proof o…
Download this video to hear from our expert panelists as they share innovative practices for product as a service transformation and the structural implications. You’ll learn: Key considerations to maximise the impact of your IoT Proof o…
Date: Thursday, January 21, 2021 Time: 2pm ET | 11am PT Cost: Complimentary Sponsored by: Information Builders Inc. Your customer base has an increasingly heightened set of expectations that have developed through years of interaction with the …
