With the big data boom in recent years, a rush of ediscovery software solutions has flooded the market with hundreds of options. Each one offering a different mix of features and capabilities. The dramatic increase in new vendors—along wi…
Customer service leaders can no longer rely on efficiency alone for success. In this eye-opening report, Aberdeen concludes that delivering an effortless service experience is the new differentiator—producing up to a 4.1X greater annual increase …
Recently, Aberdeen Group, the Massachusetts‑based market intelligence company, conducted a survey of 445 companies across the world and industries. The objective? To determine the state of service programs. Aberdeen’s research identifies best‑in‑…
Statements are the one communication vehicle you send out on a regular basis that achieves a 95% open rate with customers, who typically spend 1-3 minutes reading each one. Read the eBook to learn: Essential design principles for better comprehen…
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E-statements are customer convenient, inexpensive, and environmentally friendly. But getting your customers to move to online statements and leave the paper behind can be a challenge! This eBook will offer you valuable information on encouraging e-s…
Customer service has always been important. The basic tenets of customer service, such as “know your customer” and “the customer is always right” are timeless. However, the digital age has changed customers’ expectations i…
Today’s healthcare environment is a complex matrix of payers, providers, and patients. It requires an incredible amount of collaboration and communication to ensure quality care and improved patient outcomes while mitigating inefficiencies that c…
Based on a survey of 350 North American and European IT professionals, the 2020 research reveals that collaboration between network and security teams is essential, the Internet of Things is impacting the majority of networks today, software-defined ne…
Based on a survey of 350 North American and European IT professionals, the 2020 research reveals that collaboration between network and security teams is essential, the Internet of Things is impacting the majority of networks today, software-defined ne…
