In this revealing case study, The New Zealand Department of Internal Affairs tells the story of its groundbreaking RealMe verified identity program, and how it solved customer abandonment by introducing trusted digital identity establishment from the c…
In this revealing case study, The New Zealand Department of Internal Affairs tells the story of its groundbreaking RealMe verified identity program, and how it solved customer abandonment by introducing trusted digital identity establishment from the c…
With recent social distancing policies, workforces are struggling to get in-person care for their chronic back and joint pain; meanwhile social isolation is compounding the mental health issues that come with chronic pain. Depression and chronic muscul…
Maybe you’ve just started a new job as a Social Media Manager, or perhaps you’ve been given responsibility for running your company’s social channels alongside your main role. Now you’re wondering what your first steps should be…
These are difficult days and many businesses are struggling to navigate an uncertain future. In this eBook you’ll find advice on what social media managers can do to help their organizations during the Coronavirus crisis. Gathering useful i…
As clients expect more from agencies, profit margins are shrinking. The good news – your social marketing solution doesn’t have to feel like a drain on resources with little return on investment. In this eBook, you’ll get a step-by…
It’s easy for any organization to lose sight of how its owned social media channels are performing, and even easier to lose track of how consumers are discussing your brand and products in their own social channels. Every now and then it’s …
A Voice of the Customer (VoC) program delivers timely and relevant data that helps drive systematic improvement of the customer experience. This process, however, takes time to pay off financially. The challenge lies in proving to your executives th…
One of the most challenging aspects of a Voice of Customer program, is setting up a successful one. How do you go about creating a successful VoC program? It takes several steps, starting with getting executives on-board to measuring Return on Inves…
Following the UK’s formal departure from the EU on January 31st 2020, the time for businesses to act in addressing any Brexit-related contractual issues is now. Existing UK-EU trading relationships will continue to operate until the end of the ye…
