Five Online Tools Your Financial Practice Needs to Use for Marketing
Marketing for a financial services type of business can be challenging, but using the right tools can make all the difference. Request Free!
Five Online Tools Your Financial Practice Needs to Use for Marketing
Marketing for a financial services type of business can be challenging, but using the right tools can make all the difference. Request Free!
Amazon DynamoDB Tutorial
Amazon DynamoDB is a fully managed proprietary NoSQL database service that is offered by Amazon.com as part of the Amazon Web Services portfolio. DynamoDB: Exposes a similar data model and derives its name from Dynamo, but has a different unde…
Amazon DynamoDB Tutorial
Amazon DynamoDB is a fully managed proprietary NoSQL database service that is offered by Amazon.com as part of the Amazon Web Services portfolio. DynamoDB: Exposes a similar data model and derives its name from Dynamo, but has a different unde…
The Road To Greater Supply Chain Visibility Brings Security, Efficiency
Mission-critical intellectual property is moved around the globe every day, and many companies initiate thousands of these critical shipments each month. Three issues—planning, logistics, and security—are critical to an efficient supply cha…
What Your Outsourcer Should Tell You About Managing Contact Center Agents: A Client’s Guide
Trusting an outsourced contact center with your brand takes more than a well-crafted RFP. Putting your customer service in the hands of unknown agents requires a thorough understanding of what goes on behind the scenes. More than just hiring and traini…
Customer Experience Transformation in Telecoms
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The benefits of improving CX are clear, with most studies showing that a strong CX strategy can dramatically increase an organisation’s revenue. Despite this, there is room for Telecom providers to improve the CX they offer, with the sector ranking bottom of the 13 industries featured in the July 2017 UK Customer Satisfaction Index (UKCSI). Plagued by negative customer perceptions and high-profile regulator fines, now is the time for Telecom companies to change the status quo and transform their customer journeys. Download this white paper to see the key factors to a successful CX strategy:
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Making Agents Bionic: The Evolution of the Call Centre- UK
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Despite many predictions that digital transformation meant the demise of the call centre, it has remained a key channel for customer service. Nevertheless, the role the call centre plays in serving customers is changing, with 73% of centres reporting an increase in the complexity of customer-agent interactions. The problem is that call centre capabilities have remained largely static and agents no longer have the tools to be able to serve increasingly complex journey efficiently. It’s therefore up to organisations to bring technology to the contact centre and create the new generation of bionic agents. Download this white paper to learn about:
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Utility Strategies for Energy Efficiency: Measurement & Verification (M&V) and Ongoing Commissioning
Reducing energy costs and increasing energy efficiency is not only useful for improving building operations but also to address concerns about the environmental impact of energy consumption and to ensure sustainable building environment. Learn about…
How to Improve Measurement and Verification
Measurement and verification (M&V) is a practice used by energy companies to detail the decrease in energy associated with energy-efficient projects. Green building techniques, optimized operations via automation systems and renewable energy source…
