SSL for Apps Best Practices for Developers
SSL is a fundamentally sound technology that provides confidentiality, authentication, and integrity. The most significant challenge facing the SSL ecosystem is not a technological flaw or limitation, but rather the way it is being implemented and the …
Frost & Sullivan Analyst Paper, ‘Six Golden Rules for Selecting an SSL Certificate’
Are You Falling Behind In Your Social Media Responses?
When Facebook started ads, they still were the number #2 social networking site behind Myspace. Twitter was just over one year old and the iPhone was brand new—there wasn’t even an app store yet.Today, brands have a plethora of social optio…
How Companies Thrive on Social Media
On Demand Advisors, in partnership with ICUC, conducted an in-depth social media market survey to get a sense of the perceptions most prominently held about social media management. The questions were designed to both identify the shared pains experien…
Marketo ‘Secret Menu’ – 6 Marketo Hacks For Content Marketing
Marketo is a powerful platform that enables marketers in a variety of ways. From email marketing, to lead scoring, to account based marketing, Marketo has been able to solve many marketing problems.However, one component of marketing that Marketo has y…
4 Elements of a Successful Social Media Response Plan
If an above-average social media team can make a critical blunder, it means that all brands must be prepared for anything. Trying to prevent a crisis is obviously important, but it’s equally important to be able to face disaster when it strikes, …
The Omnichannel Customer Engagement Playbook
Customers are using digital and voice channels, sometimes simultaneously. The average contact center today has nine communication channels. While customers appreciate having multiple channels to choose from, they expect seamless experiences as they nav…
Forrester Report: Increase Customer Service Agility With Cloud Contact Centers
Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses becoming increasingly comfortable with moving critical systems to the cloud, due to cloud experience and exposure. The benefits of cloud comp…



