Enhancing The Customer Experience

The storefront is the first line of branding that reflects a company’s unique image. An open storefront eliminates barriers and draws in customers. A NanaWall opening glass wall creates a wide, seamless transition between street and store—bringing the shop to the shopper before they ever cross the threshold.

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NanaWall Flexspace: Redefining Classroom Spaces

Auditoriums and Multipurpose Facilities Exterior NanaWall opening glass walls in multipurpose facilities provides expanded event space, ease of indoor/outdoor access, and can easily be configured for classes, lectures, speakers, performances, and speci…

NanaWall Flexspace: Redefining Classroom Spaces

Auditoriums and Multipurpose Facilities Exterior NanaWall opening glass walls in multipurpose facilities provides expanded event space, ease of indoor/outdoor access, and can easily be configured for classes, lectures, speakers, performances, and speci…

Flash Storage Buyer’s Guide

Even if you haven’t deployed flash in your infrastructure yet, chances are, in the next year it’s likely to happen. To help you get started, we developed a comprehensive, vendor-neutral Flash Storage Buyer’s Guide. The purpose of this guide is to provi…

Say This, Not That: The Language of Customer Support

Please. Thank you. Feedback. I’m sorry. Inconvenience.

Some of these words and phrases should come out of your support agents’ mouths…and others should NOT! Discover the amazing customer support benefits of using language that’s more friendly, open and — above all — human.

What you will learn:

  • Language tips for modernizing customer support
  • What to say and what to keep to yourself
  • How language can radically improve customer satisfaction
  • What your customers really want from you (hint: not “professionalism”)

Speaker:
Sarah Hatter, Founder of CoSupport

Moderator:
James Hilliard, GoToAssist Evangelist
President of Hilly Productions, Inc.

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Affordable Omni Channel Marketing With Kentico

With the growing impact of mobile apps and digital touchpoints on shopping behavior, customers have more channels to find and buy products. This translates into more opportunities for marketers to connect with and engage such customers. But it also mea…