A 360° view of customer behavior is the holy grail of customer intelligence for companies succeeding in the modern digital world. Unfortunately for many customer-obsessed enterprises, this is not yet a reality. Efforts are often hampere…
In this report, Omida highlights the top trends to watch in 2023 for data center computing, especially CPU and server technology. Key Trends Include: New generation of CPUs Sustainability and energy efficiency Servers with Arm CPUs …
Turbomachines transfer energy between rotors and fluids. These machines are essential for energy supply from wind and hydropower, as well as steam and gas turbines. Watch this on-demand webinar from Siemens to observe the application of Simcenter STAR-…
Learn from ICMI’s Strategic Advisory Board about the current trends and challenges as they address key questions and provide recommendations for contact center leaders. Download Today!Request Free!
The technology industry is prone to overhyping the monetization opportunities of new inventions, ideas, and research projects. Omdia analysts have also seen technology juggernauts focus on the wrong investment areas as they try to tackle valid challe…
Are You Pushing Top Talent Out the Door? Find out what is causing turnover and get 5 tips on how to boost contact center employee retention. Including steps you can take now to improve recruiting, hiring, onboarding, and, ultimately, the…
When it comes to the creative solutions that agencies are producing for their clients every day, how do you ensure that EDI is at the forefront and part of the process from the very beginning for work that is most relevant and impactful? IPG Health lea…
The 2023 Service Management Salary & Skills report provides the essential insights and knowledge needed to make data-based decisions that will advance in your career. Find Out: Salary by role Salaries vs. general technical supp…
Covid-19 exposed wide inequities in health in the United States and around the world. But health disparities persisted long before the pandemic. In this article the authors explain why businesses should help find solutions to health inequi…
In 2023 Contact Centers are focused on staffing, skills, salaries, operations, processes, and technology. Our Contact Center Salary & Skills research report will give you what you need to know as you plan your next career move (or decide to…
