Global Business Services Automated for Scale

Shared services organizations help the business by providing services that empower employees to be productive in getting their work done, and by operating efficiently and keeping costs low. Read the latest whitepaper from ESG, Global Business Services …

The Future of Work in Global Business Services

Covid-19 provided an immediate boost to such initiatives, however, forcing remote work and virtual operations onto enterprises – including Global Business Services (GBS) – around the world. Business resilience has, perhaps, been the definin…

Matter support and Wi-Fi sensing

The Network X conference has been a platform for many broadband service providers to share with the wider industry their plans for the smart home. One of the main takeaways from the conference is that many operators believe in their right to play in th…

GBS on Now: Make Work Flow Across the Silos

A new global business services (GBS) delivery model is emerging: the Center Office. Read how this operating model improves agility, quality, and speed by leveraging enterprise-wide data and bringing together cross-functional teams to deliver end to end…