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Enterprise Security / Research / White Papers

Firmware: Ransomware’s #1 Enabler

Two intersecting trends — the recent firmware explosion and rampant ransomware — have caused havoc and made security teams question their previous strategies. This research illustrates how we got here …

Enterprise Security / Research / White Papers

The Top 5 Firmware Attack Vectors

As firmware-level threats continue to gain popularity in the wild, security teams need to understand how these threats work and the real-world risks they pose to an organization’s security. Recently …

Enterprise Security / Research / White Papers

Weak Links: Firmware Security for ICT Supply Chains

Every piece of information and communications technology (ICT) equipment in an organization today is an amalgamation of chips, components, and code from a convoluted chain of vendors and suppliers. Any …

Enterprise Security / Research / White Papers

5 Reasons to Secure Firmware in Financial Organizations

The cybersecurity teams who defend financial services organizations are engaged in what often feels like hand-to-hand combat with financially and politically motivated adversaries. Teams must simultaneously enable highly-tailored omni-channel customer …

Enterprise Security / Research / White Papers

Applying Zero Trust in the Supply Chain

Learn how organizations can apply the core concepts of Zero Trust to mitigate their risk and prevent firmwarebased attacks such as DMA attacks, with the goal in mind to provide …

Research / Sales & Marketing / White Papers

What the Future Holds for CX Organizations

We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX With 79% of CX professionals believing the role of customer service to …

Research / Sales & Marketing / White Papers

The Buyer’s Guide to Your Customer Experience CRM Platform

What to look for and how to measure success Now more than ever, companies are searching for ways to deliver on customers’ growing demands. They want seamless, consultative service on …

Downloads / Research / Sales & Marketing

Why CX Is a Team Sport

And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer experience? Many support teams …

Downloads / Human Resources / Research

How Performance Enablement Prevents Employee Turnover

Insights from the Betterworks 2022 State of Performance Enablement Report As an HR professional navigating the Great Resignation, continued employee turnover is inevitable. Our recent research suggests that some portion …

Downloads / Human Resources / Research

2022 Global HR Research Report: The State of Performance Enablement

Redefining performance management to develop top talent and reduce churn How can companies create a better employee experience, retain talent, and deliver the outcomes they need to thrive? We surveyed …

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