Applying Zero Trust in the Supply Chain
Learn how organizations can apply the core concepts of Zero Trust to mitigate their risk and prevent firmwarebased attacks such as DMA attacks, with the goal in mind to provide …
What the Future Holds for CX Organizations
We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX With 79% of CX professionals believing the role of customer service to …
The Buyer’s Guide to Your Customer Experience CRM Platform
What to look for and how to measure success Now more than ever, companies are searching for ways to deliver on customers’ growing demands. They want seamless, consultative service on …
Why CX Is a Team Sport
And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer experience? Many support teams …
How Performance Enablement Prevents Employee Turnover
Insights from the Betterworks 2022 State of Performance Enablement Report As an HR professional navigating the Great Resignation, continued employee turnover is inevitable. Our recent research suggests that some portion …
2022 Global HR Research Report: The State of Performance Enablement
Redefining performance management to develop top talent and reduce churn How can companies create a better employee experience, retain talent, and deliver the outcomes they need to thrive? We surveyed …
6 Keys to Better Performance Enablement
Evolving performance management to meet the challenges of today’s workplace. Today’s employees expect to take an active role in their own development. They want to synthesize career and personal development …
The ROI of Personal Connections
75% of businesses believe they’re customer-centric, but only 30% of consumers agree – a divide that can cost you business, alienate your customers, and have a very real impact on …
Turn More Callers Into Customers
Did you know that 74% of consumers say they are likely to choose another business after a poor phone experience? When the phone rings, are you building relationships or driving …
Supercharge Your Growth
Are you ready to supercharge growth for your business? In this stress-free guide, you’ll learn how a virtual receptionist solution like Ruby makes it easy for you to: Optimize your …
