How Samsung used data to jumpstart a $1B product launch
It’s not every day a company launches a billion-dollar product. Samsung’s Mobile team does so at least twice a year. And with mounting pressure from lower-quality competitors and a rapidly …
How to analyze and maximize customer retention
Customer Experience (CX) initiatives aim to maximize the value and positive experiences customers have with your product and services in order to reduce churn and increase retention. However, understanding all …
How to connect with major donors and supporters on LinkedIn
Curious how your nonprofit can use LinkedIn to support its fundraising efforts? With 810 million global members, LinkedIn is the perfect place to connect with major donors, grant makers, corporate …
Investing In a Long-Term Security Strategy: The 3 Keys to Achieving SASE
As organizations work to migrate to the cloud — and work moves away from the data center towards the edges of the network — exposure to threats continues to rise. …
The Top Six Network Security Pitfalls
Trying to get ahead by staying behind a firewall won’t work in 2022. A number of obstacles stand between you and a safe network. Your security solution shouldn’t be one …
7 Ways to Take Cybersecurity to New Levels
The average company uses more than 70 tools. Firewalls, web proxies, SIEM, appliances, CASB, third-party intelligence, the list goes on – and sometimes you still find your stack coming up …
Why CX Is a Team Sport
And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer experience? Many support teams …
What the Future Holds for CX Organizations
We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX With 79% of CX professionals believing the role of customer service to …
The Buyer’s Guide to Your Customer Experience CRM Platform
What to look for and how to measure success Now more than ever, companies are searching for ways to deliver on customers’ growing demands. They want seamless, consultative service on …
Why Pentesting Needs to Evolve
Antiquated legacy penetration testing methods fail to catch all the critical vulnerabilities that exist within a company’s environment, which puts organizations at risk. Security teams are moving away from traditional …
