Back to Basics: Improve Your Customer Experience while Reducing Costs

As demand for faster fulfillment surges, the sweet spot where customer experience meets cost efficiency gets smaller. Ballooning trip volumes, LTL capacity crunches, increasing fuel consumption, lack of driver availability and the need to scale self-service type delivery models pose significant operational challenges for 3PLs/carriers.

To help you address these challenges, hear how global 3PLs/carriers efficiently balance customer experience and operational costs by leveraging intelligent delivery management tools.

Key Webinar Takeaways:

• How to make delivery experience personalized by offering slot-based deliveries/returns & generate accurate ETAs
• Tips to effortlessly create agile business workflows on top of low-code platforms & comply with contactless delivery principles
• Best practices to optimize fuel consumption, create multi-drop delivery routes, and scale delivery operations
• Gain insights on efficiently orchestrating two-men and white-glove deliveries
• Know how enterprises are leveraging 'visibility' as a competitive advantage

Speakers:

Scott Spitler, Director of Implementation, FarEye

Helen Atkinson, Editor, SupplyChainBrain

 



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