Bringing Dexterity to IT Complexity: What’s Helping or Hindering IT Tech Professionals marks the third phase of research for the Transform to Better Perform initiative. The findings of this report represent the insights and perspectives from over 200 Frontline IT professionals across a wide plane of disciplines in different parts of the world. Through our research, we set out to learn about what the Frontline is experiencing, how they perceive their strengths and weaknesses, what business expects from them, how they would measure success, and what their needs are in order to successfully transform IT.