Enterprises evaluating speech technology often face an important dilemma: Entrust a single vendor to provide a full speech-enabled solution, or take a best-of-breed approach for speech-enabling applications? During this webinar, we will discuss how to select a speech recognition provider that addresses your specific technology and business needs, and will explore the pros and cons of each approach, and what makes sense for your enterprise. Additionally, we will explore how an organization with multi-vendor technology deployed can protect their investment as they advance their customer experience.

What you will learn:

• Understand how to benchmark speech technology offerings to identify the best fit for your organization.
• Discover the pros and cons of deciding between best of breed vs. cloud providers with their own speech engine.
• Hear about what your peers are doing to optimize technology investments.
• Learn how leading providers are evolving their speech portfolios.