Omdia reveals four key trends affecting contact centers in 2023: declining agent populations, cloud licenses surpassing on-prem installations, voice joining the digital revolution, and AI enabling personalization and automation at scale. Take …
As global disruptions, such as inflation, political wars, pandemic, and recession, continue to impact businesses worldwide, procurement must be forward-looking, agile, and adapt to next-generation technologies to tackle these challe…
Better asset management equates to better service uptime for your customers, improved safety for your work crews, and efficiency gains for your utility company. But it’s difficult to step back and critically evaluate how you can improve the …
In this report, Omida highlights the top trends to watch in 2023 for data center computing, especially CPU and server technology. Key Trends Include: New generation of CPUs Sustainability and energy efficiency Servers with Arm CPUs …
CIOs are better positioned to take leadership positions than ever before. They are well placed to drive sustainability and should audit organizational capabilities and redress shortfalls. CIOs are central to customer experiences via platforms and busin…
Having the right people in the right place at the right time is at the core of delivering excellent customer service. It’s also easier said than done. So, whether your team is fully remote, hybrid, or on-site, these quick tips, tricks, an…
In a time where many organizations around the globe are busy putting out short-term fires, and preparing for near-future disruptions, discover the secret to long-term success, forged by melding together strategies that cater to ‘People, Planet, an…
Date: February 28, 2023 Time: 1:00 p.m. EST / 10:00 a.m. PST Increasing threats with mounting cyber risk, resource-strapped teams, evolving regulatory demands – these are top-of-mind challenges for businesses of all sizes. For small…
The technology industry is prone to overhyping the monetization opportunities of new inventions, ideas, and research projects. Omdia analysts have also seen technology juggernauts focus on the wrong investment areas as they try to tackle valid challe…
This report looks at the forces that will impact demand for application and systems integration services in 2023. Key Trends Include: Cost will play spoilsport in legacy transformation programs Sustainability will be a priority for businesse…
