The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and how best to support the people who do such important work. To understand what the future might look like, we talked with business and customer se…
B2B sales is changing fast. The global shift to a digital-first approach to work has influenced team selling, and according to Gartner, 33% of all buyers desire a seller-free sales experience. The same study found that 80% of B2B sales interactions are…
They will address trends shaping the future of work and how this impacts engineering faculty and students. You will hear: How you can prepare students for the four things that will reshape the future of work Why problem-solving and flexibility …
This e-book is a focused and targeted effort to get a comprehensive understanding of common problems that salespeople face in B2B sales. We interviewed people across all ranks with a diverse background to shed light on various aspects of sales. We t…
Modern customer service teams face a variety of challenges—from information silos to communication breakdowns to agent attrition—that have grown only more complex with the shift to remote work. As they look to the future, how can companies …
The old ways of customer service no longer cut it. Customers today have countless digital tools at their fingertips. When they need help, they expect skilled, personalized support—and they expect it fast and digitally. In fact, 88% of customers e…
These high-value drugs targeting complex or rare conditions are dominating today’s market, making up the majority of novel FDA drug approvals with new breakthroughs every year. Find out which therapeutic areas to keep an eye on; which new drug…
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GovSlack is a dedicated instance of Slack designed to support key government regulations for processing and storing sensitive data. With GovSlack, you can connect your people, tools and partners in one place, break down communication silos – both inter…
What defines a high-quality experience? Fast responses and efficient resolutions. But customers also increasingly crave a humanized experience as well. Your ability to provide fast yet personalized service can make or break customer relationships. E…
