In the latest Aberdeen research report, “The ROI of Self-Service: Using Modern Tools to Delight Modern Customers,” access key data on the value of evolving your self-service solutions and incorporating strategies such as: • …
In this report, Heavy Reading examines how the CSPs are faring with their edge services: where they are succeeding and where they are being challenged. In particular, we examine the gap that exists today between what enterprises need and what the CSPs …
This book is packed with actionable exercises on how to design, calibrate, and reinvent your life. From debunking dysfunctional beliefs we all have to helping you assess where you are in life, and from getting you unstuck to reframing our common failur…
Digital-first customers leave your brand for a competitor if you don’t meet their service expectations. And their journeys often start with a Google search or in other digital channels long before speaking with agents. Can your system keep up? If…
In the latest Aberdeen research report, “The ROI of Self-Service: Using Modern Tools to Delight Modern Customers,” access key data on the value of evolving your self-service solutions and incorporating strategies such as: • …
We give the bare bones of a brilliant book. A book literally full of fascinating snippets, not only about great companies but also other anecdotes from other spheres of human activity. 10 years ago, Jim Collins wrote, Good To Great. Recently, in collab…
Data collected by Frost & Sullivan has shown that consumers prefer to use self‐service. However, they expect it to be smart self-service no matter what channel they use. Many contact centers are failing to meet their expectations. This whi…
The North American process industry’s Functional Safety Lifecycle, as given in ANSI/ISA-61511-1-2018, starts with performing both a Process Hazard Analysis (PHA) and a Risk Assessment. The Risk Assessment is the means of ensuring that the Risk of…
With the increasing volume and sophistication of cyber attacks, every organization—federal, state, local, or education—is at risk. To secure your mission, you must secure the most critical and sensitive data. In response to the policies …
Live Webinar | September 28 at 2pm ET | Recruiting has evolved at warp speed over the past few years in response to the pre-pandemic boom, COVID-19-related layoffs, The Great Resignation and now the looming recession. There’s also been…
