Customers want to engage with you when they want and how they want, whether they are B2B or B2C. Their demands are changing rapidly and faster than ever before. When it comes to service or support, their expectation is that you’re there when and …
Welcome to Automation Now & Next 2022. Based on a survey of more than 1,000 business, technology, and automation professionals, this unique report is the culmination of months of research to capture what’s happening today with intelligent aut…
While you can’t automate creativity itself, automating key parts of the ecosystem enables scalability and speeds time to market. This white paper looks at what parts of the creative ecosystem are most ripe for automation. In particular, it explor…
Email account break-ins seem to happen as often as the common cold— and yet they can lead to large financial losses, reputational damage, and more. Download this tip sheet to learn how criminals break into email accounts, and what you can do to p…
Enterprise Service Management software allows organizations to deploy a single platform for all transactional requests. Its genesis is with ITSM – IT Service Management – and it is now used throughout the organization in HR, marketing, facilities…
TaskUs provides next-generation customer experience (CX) that powers the world’s most disruptive companies. As part of its value proposition, TaskUs constantly looks for ways to improve the efficiency and productivity of clients who typicall…
You can’t meet the increasing demands on retail marketing to scale, hyper-target with localization and personalization, and unlock omnichannel experiences by simply hiring more people. This paper takes a deep dive into how Creative Automation can…
In this report, we cover some of the barriers we’ve seen firsthand as companies follow the path to streamlining and simplifying end-to-end mobile workforce management. Read the guide to learn: How digitization is reshaping field operatio…
As organizations look to find new, inventive ways to keep their teams happy and productive many in IT are upgrading their IT service management (ITSM) software – opting to move to codeless ITSM tools that offer flexibility for a lower total cost …
The US Centers for Disease Control and Prevention (CDC) gave airlines two weeks to respond to a new order relating to COVID-19 and adapt their organisational processes. The result? Chaos! For JetBlue, this order presented many challenges, …
