An Architect’s View of the Hazelcast Platform

The Hazelcast Platform is the evolution of a distributed computing and storage initiative that has been running since 2008 as an open source project. If you have heard of Hazelcast, it’s likely you’ll recall it as being an in-memory store a…

The State of the Contact Center in 2021-2022

A must-read for contact center professionals! ICMI presents the current state of contact centers in the ICMI State of the Contact Center report. Discover the current state of contact centers, including staffing, skills, salaries, operations, and t…