70% of consumers say they’ll ditch a brand after one poor customer service experience. So how do you go about ensuring customers are happy with the service your business provides? That’s the question we answer in this practical guide. …
There’s a frightening gap between the levels of service that customers expect and what they actually receive from companies. For example, 70% of customers now expect a company’s website to include a self-service application, but just 37% of…
Understanding customers’ problems and finding the ideal solution in the quickest possible time are skills that outstanding customer service people possess. But they also need smart technology that enables them to work at their best, day in, day o…
This executive report compares the strengths and weaknesses of the top payroll software based on features identified as most important by accounting and human resource professionals. Features compared (partial list): Payroll and Tax Management…
Business collaboration tools and social media have been a lifeline for modern organizations. But ungoverned, these channels may also threaten your brand’s reputation or lead to large fines. This e-book explores the hidden risks of both and how yo…
In a recent survey conducted by BRYTER and Compliance Week (“Benchmark Your Data Protection Controls”), more than 80 compliance and data privacy professionals shared their thoughts on strategies for cybersecurity, their processes and tools …
Consumers expect immediate customer service and meaningful engagements in today’s world, no matter where they are or what device they’re using. That’s why the best brands use Twilio to power their contact centers. Twilio clients include: …
Wealth management firms face one of the fiercest eras of disruption in decades. With the graying of Baby Boomers, the wealth baton is being passed to Millennials—a demographic that makes up more than 27 percent of the population and is due to inh…
Digital transformation has created greater demand for more connected, patient-centric care, while a wider shift to digital channels has altered health and organizational design, putting the health agenda front and center. To deliver more connected, coh…
The last two years have caused chaos to supply chains around the world. Paired with new consumer habits, rising inflation, and an increased dependence on direct-to-consumer, e-commerce, and discount food options, the pandemic era has upended the way fo…
