Enterprise IT

As your digital ecosystem expands, so does your attack surface. But in cloud, third-party, and remote environments, there’s only so much cyber risk you can manage. That’s why it’s critical to take charge of the risk you CAN control…

This Spotlight explores how and when the concept of a combined cyber fraud/security operations center starts to make operational and financial sense for an organization. The prospect of fusing cybersecurity and fraud information into a cohesive plat…

First-generation digital channels like Email and Web Chat are seeing significant adoption, along with video chat and co-browsing capabilities. Mobile apps, tied to the widespread use of smartphones, are gaining traction, though contact center support l…

Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be. T…

Overcome MarTech Data Challenges with a Modern Data Strategy The marketing industry is constantly evolving, which presents both obstacles and opportunities. To stay competitive, marketing teams need a modern data strategy to support their ever-growi…

In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a full staff of agents, only 10% of customers believe t…

Is your local government website hard to navigate, lacking resident self-service features, or just outdated? It might be time to upgrade to a new partner and content management system (CMS).  Our eBook can help you choo…