Building out IT processes for an organization in the early stages of IT maturity can be challenging but having the right IT service management (ITSM) software can lead to success. Nutrabolt, a rapid-growth active health and wellness company based in…
Frontwave Credit Union has adopted a digital first strategy to deliver a heightened experience to all members. Based in Oceanside, California, Frontwave has experienced a lot of growth over the last few years and that’s resulted in many competing…
When shopping for a new IT Service Management or Enterprise Service Management platform, there are a few key things you should consider when evaluating what tool is right for your organization. To understand these better, Andrew Graf, Chief Product Off…
With more than 1 million residents living in Pima County, top-notch service delivery is essential for the Pima County government. For Mark Hayes, information technology leader at Pima County, much of the digital transformation work starts in IT, …
Building out IT processes for an organization in the early stages of IT maturity can be challenging but having the right IT service management (ITSM) software can lead to success. Nutrabolt, a rapid-growth active health and wellness company based in…
Frontwave Credit Union has adopted a digital first strategy to deliver a heightened experience to all members. Based in Oceanside, California, Frontwave has experienced a lot of growth over the last few years and that’s resulted in many competing…
But the heart of loyalty is not about discounts and loyalty points. Customers are loyal to a brand that fosters community, recognizes the customer as an individual, and delivers content and product recommendations that reflect those values. Download…
Sneak peek: Companies worldwide lose at least one-third of annual profits as digital attacks consume 5% of revenues. In 2021, SIM-swapping attacks increased by 500% just in the United States. The growth of eSIM adoption has led to significantly…
Employers know that their employee benefits package can make or break their strategy for attracting and keeping great workers. But what many employers don’t consider is the importance of the enrollment experience in fulfilling that strategic prom…
Drawing on real-world examples and academic research, this insightful guide provides a holistic perspective on the strategic, financial, operational, and collaborative aspects of logistics outsourcing. From cost-benefit analysis and risk assessment to …
