Digital transformation has become the buzz of the financial services industry ever since COVID-19 came on the scene. For many financial institutions (FIs), the rapid transformation to a digital-first mentality greatly impacted technology priori…
While security tools have become more adept at detecting payloads in emails, attacks that lack known indicators and rely instead on impersonation/social engineering tactics are successfully bypassing these traditional controls and reaching inboxes. …
A myriad of complex market forces and a unique set of challenges have converged over the last decade, leading to the rapid adoption of new digital solutions in power plants. The growing use of renewables and digitization of the grid have put competitiv…
Research is clear: there’s a powerful correlation between how engaged your employees are and how customers feel about your organization and the services it provides. Learn from ICMI’s Strategic Advisory Board about the current trends and …
The idea behind this ebook is to provide you with an insight into developing an online income. Using this concept, I work to build a number of income streams, each one bringing in a modest amount, which over time all adds up to a decent income. Use the…
Email continues to be the lifeblood of organizations. With changes to legislation and the increased attention on data breaches now is the time to revisit email solutions and policies to improve the security of the information that flows throu…
As the threat landscape evolves, vendors are meeting the challenge by incorporating XDR products as part of their traditional SIEM solutions, in order to create a coordinated, holistic approach. Extended Detection and Response is an emerging integrated…
In 2023 Contact Centers are focused on staffing, skills, salaries, operations, processes, and technology. ICMI’s State of the Contact Center in 2023 research report will give you what you need to know as you plan your next career move (or decid…
Achieve highly targeted visitors via social media platforms. Gain a competitive edge over your counterparts, who are still engaged in decoding SEO-SMO techniques or involved with field professionals. Learn winning tricks that spell S-U-C-C-E-S-S for yo…
While security tools have become more adept at detecting payloads in emails, attacks that lack known indicators and rely instead on impersonation/social engineering tactics are successfully bypassing these traditional controls and reaching inboxes. …
