Swiss Re focuses on End-User Experience

The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. They trust in Riverbed and their solutions to keep them up and runnin…

How to Become a CFO…

If you are intrigued by financial strategy, and fiscal management, and have the vision to lead an organization’s financial future, then a CFO role might be your ultimate career goal. This comprehensive guide will provide you with a step-by step road…

Shift Left in the Service Desk

Shifting left is not new. R&D teams have shifted left to catch bugs earlier in the development cycle when they are less expensive and time consuming to fix. Service desk teams are doing the same to manage increasing ticket volumes, higher user expe…