Hear from experts about the impact of cookie deprecation on the customer journey and what’s in store for marketers as they think about the core components of retargeting. You’ll learn: 🍪 Key trends leading up to the death of the cookie and wha…
Ten years ago, terms like artificial intelligence and automation were all the rage, but the actual opportunities were still uncharted territory for most enterprises. Today, more than one third of support centers (35%) in the HDI community report using …
Date: Tuesday, May 23, 2023 Time: 2pm ET | 11am PT Sponsored by: CallFinder Are you still manually reviewing calls? What was once a common practice in the call center is now a barrier to success. Manual call monitoring is not an opti…
Get critical advice from HDI thought leaders and featured contributors on how the IT service and support industry can best fill positions during a challenging environment for finding the right candidates. A must read!Request Free!
In 2021, HPE partnered with ESG to conduct third-party research among 750 IT decision makers worldwide to explore whether businesses that were better able to address the common challenges of data and infrastructure management, such as providing self-se…
As a division of SelectHub, RequirementsHQ leverages SelectHub’s proprietary technology selection management (TSM) platform to provide criteria for requirements documents, vendor evaluations and comparisons. Get the best WMS system for your organiza…
In this FREE eBook you will learn: Why Adding Direct Mail To Your DTC Marketing Mix Will Help You Cut Through The Clutter How To Super Charge Your Conversions With Data And Individualization The 7 Best Practices For Printing Direct Mail To En…
To meet service level targets and deliver value to the organization, contact center leaders must pay close attention to workforce management. Success relies on data integrity, collaboration with business partners across the organization, careful foreca…
The US tech industry could face a shortage of at least 1.2 million tech workers by 2030, according to consulting firm Korn Ferry. And while hiring has slowed in many industries, HDI’s research revealed that only 10% of support centers planned to …
The way healthcare organizations care for patients is rapidly evolving. To better understand how care transformation is taking shape, Huron surveyed healthcare leaders across the U.S. to find answers to these questions: How are leaders defining a…
