Prevea Health, a multi-specialty physician group in Wisconsin, wanted to create a digital experience that helped patients seamlessly access the right care. Their ideal solution would optimize every step of the patient journey, from…
How do you typically assess your readiness to compete more successfully, not only against a new breed of Fintech players but traditional financial services competitors as well? Use this checklist to evaluate your current capabilities in three key areas…
Fragmented processes, manual interventions, and lack of operational insight pose significant challenges for financial services employees trying to delight their customers with seamless, frictionless experiences. Financial services institutions must res…
Fragmented processes, manual interventions, and lack of operational insight pose significant challenges for financial services employees trying to delight their customers with seamless, frictionless experiences. Financial services institutions must res…
Despite the wild swings of the market in 2020, data indicates that most investors stayed the course and that meant they were likely to end the year with higher account balances. Still, last year’s volatility left many concerned about their retire…
The challenges of the recent global crisis have exposed the fact that the events and trends in Financial Services that impact risk move fast. Financial institutions need Digital Intelligence so that they have the velocity necessary to keep up. In a wor…
According to the LexisNexis 2020 True Cost of FraudTM Study, every dollar of fraud results in $3.25 of cost for financial services firms—and the monetary impact is just part of the problem. Fraud also damages company image and erod…
Without the overhead of a physical footprint, Fintech and Big Tech financial services and other digitally native financial institutions (FIs) may appear to have greater flexibility than traditional FIs. While they sometimes win with their ability to at…
AI or Artificial Intelligence has been said to drastically change the way we do things, everything from cars and robots to marketing and digital experiences. It’s even being applied in ITSM practices, but how can you separate hype from reality? I…
Technology is changing work as we know it. Cultural norms are undergoing tectonic shifts. A global pandemic proves that we are inextricably connected whether we choose to be or not. So much change, so quickly, is disorienting. It’s undermining our sens…
