The Complete Guide to Cost Per Ticket
The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only a...
Elevate Your Customer Support With Intelligent Case Assignment
Managing the support ticket queue can be stressful. One wrong move can change the whole course of your relationship with the customer. The trick to efficient customer support...
Tactical HR VS Strategic HR
Most HR Leaders know the difference between Tactical HR VS Strategic HR. This goal of this white paper is to add clarity to the ever changing landscape of HR. The...
5 steps to enterprise adaptability
Make your company successful despite constant change and find out Why business success from now on depends on companies‘ ability to adapt fast Insights and data...
7 Reasons to Choose SUSE for SAP HANA
SUSE delivers the leading platform for SAP environments, providing a flexible solution that fully aligns with SAP’s open source strategy for the Digital Core. Why...
Simplify Knowledge Management & Create An Engaging Culture with KCS Enabler
As your business scales, creating & managing knowledge becomes a significant challenge. Your organization needs to adopt a way through which knowledge can be easily captured...
10 Questions You Need to Ask Your HR Software Vendor Before Buying
This guide gives you: Expert tips for creating an RFI (request for information) 10 questions to ask your HRIS vendor HR software requirements checklist Recommendations...
From Chaos to Clarity: Enabling Proactive Support with Cognitive Technology
The odds were stacked against the Avengers. If you or your family is a MCU fan you know that Doctor Strange's plan hinges on a specific combination of heroes surviving both...
SOSA and the Evolution of the NanoRF Interconnect
How do you save money and time without sacrificing performance? You set industry standards, which are especially critical in defense where there’s zero room for error....
SearchUnify’s unified cognitive platform for sharepoint
With over 190 million users and 200,000 customer organizations all over the globe, Microsoft SharePoint is among the top collaborative platforms. Now, what if your employees...
