The industry is still adapting, particularly as a shift to remote work becomes routine. 37% percent of law firms (representing more than 116,000 attorneys) point to users’ acceptance of change as the top “issue or annoyance” when…
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI driven enterprise search solution, enabled Vlocity to provide relevant, personalize…
The past year was, in many ways, a time of change and disruption. To make sense of this dramatic shift in the legal industry, Everlaw analyzed internal data to identify specific trends in how the legal industry is coping with this “new normal.&rd…
Employees want to work remotely more than ever and businesses are seeing the benefits. But to attract and retain the right talent, you need the right technology. In this ebook, you’ll learn how the right communications platform could help you:…
This white paper explores how your enterprise can start realizing increased efficiency, risk mitigation, and cost savings today. Download your copy to learn the benefits of operationalizing ediscovery in-house, including: Efficiencies i…
Salesforce Service Cloud is the world’s most popular support platform for a reason. According to a Salesforce Customer Success survey, “with the use of Salesforce, customer service agents have seen an increase of 34% productivity.” If…
Due to the increased dependence on cloud-based tools, security concerns have become top-of-mind for law firms. The collaborative nature of the litigation and discovery process inherently makes protecting sensitive and privileged data a top priority. An…
The decade saw e-stores open at a breakneck pace. It’s estimated that the e-commerce industry has blossomed to 24 million online stores. However, only 650,000 generate annual sales of more than $1,000. This implies even though e-stores have mushr…
82% of firms describe technology as “extremely” or “very” important in running a law firm. How would you rank your essential law firm technology? The pandemic has taught us that, to thrive today and in the future, law firms m…
Advance Benefit Management Systems USA, Inc. rents space in a shared office environment, but the turnkey phone and internet service it provided was a large expense. They needed a professional telecoms solution that wouldn’t break the bank. In …
