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Featured Tech

Enterprise IT / Featured Tech / InfoTech

Design Guide: Heat Sinks for High-Power Applications

Many electronic components designed for high-performance applications still don’t account for the harsh demands of high-temperature applications. Without appropriate thermal management, electronic components will degrade over time, causing problems ran…

Enterprise IT / Featured Tech / InfoTech

The Next Generation of Customer Effort Measurement

If you’ve ever been curious about why Customer Effort matters for businesses, how high-effort interactions drive disloyalty and churn, the problems with traditional Effort measurement methods like surveys and the merits of predictive scoring, this comp…

Enterprise IT / Featured Tech / InfoTech

Conversational AI for the Contact Center

At a basic level, Conversational AI is the design and deployment of a virtual assistant that helps to resolve simple queries and questions, allowing for the human element without the human touch. Sophisticated IVA (intelligent virtual assistants) can b…

Enterprise IT / Featured Tech / InfoTech

Rethinking Service Desk using AI

Conversational AI Past and Present For this first edition of “Rethinking Service Desk Using AI” report, Avaamo conducted a survey of more than 4,000 IT professionals across 15 countries to discover insights and trends in the Service Desk sp…

Enterprise IT / Featured Tech / Sales & Marketing

Bringing the Value of F2F to Virtual Meetings

Static PDFs, passive videos, or boring slide presentations cannot fully engage your customers. In this digital-first world, sellers need interactive applications that transform customer experiences while on their video conferences or virtual meetings/…

Enterprise IT / Featured Tech / FinTech

Covid-19’s Impact on the Payments Industry

Behavioral shifts propelled by a concerted effort to flatten the curve have impacted almost every aspect of daily life, including how people pay and receive payments. From a credit union’s perspective, concerns arise about how the payments ind…

Enterprise IT / Featured Tech / InfoTech

Digital Optimization: How Manufacturers Can Take Small Steps for Big Wins

The dual health and economic crises are having a profound impact on the manufacturing industry. For many companies, COVID-19 has shone a light on weak areas that range from a lack of agility and liquidity to supply chain issues. Manufacturers have know…

Enterprise IT / Featured Tech / FinTech

What You Need to Know About the RIA Channel

More and more advisors are choosing independence to create the future they imagine for themselves and their clients. Custodians and platform providers work together to help position advisor teams to reach their full potential. As a Registered Invest…

Enterprise IT / Featured Tech / FinTech

The RIA Roadmap: Key Steps to Going Independent

Taking the leap to start your own Registered Investment Advisor ("RIA") firm gives you the opportunity to build your business and serve your clients, your way — but you’re not alone. Custodians and platform providers are ready to help you re…

Enterprise IT / Featured Tech / FinTech

Mid-year Outlook 2020: Our View of the Damage and the Road Ahead

The last three-and-a-half months have contained years of market-moving events and historic occurrences. Now the skies are clearing just enough so that we can assess the damage and get a sense of where we’re headed.Request Free!

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