The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. They trust in Riverbed and their solutions to keep them up and runnin…
Perisistent’s Insurance solution enables you to segment customers based on their needs and goals to deliver a more personalized customer experience. Powered by Salesforce’s Financial Services Cloud, the World’s #1 CRM and fastest-growing industry platf…
The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. They trust in Riverbed and their solutions to keep them up and runnin…
Siloed systems and disparate data are a thing of the past with Persistent’s Future-Driven Insurance Innovations that provide complete visibility across the customer journey. Seamless integrations and custom-made solutions fit your business needs. Power…
100% of women will experience menopause and while every experience of menopause is different, employers can feel at a loss for how to support their employees. This white paper outlines six simple steps for HR professionals to take today to support coll…
Not all managers are equally skilled in their roles and ineffective management can have far-reaching consequences on employee morale, productivity and company culture. In this eBook, we will delve into the roles and responsibilities of man…
In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a full staff of agents, only 10% of customers believe t…
First-generation digital channels like Email and Web Chat are seeing significant adoption, along with video chat and co-browsing capabilities. Mobile apps, tied to the widespread use of smartphones, are gaining traction, though contact center support l…
Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be. T…
With the pandemic shifting how so many workplaces function, facilities managers have seen a growing list of responsibilities in the past three years. In addition to rethinking real estate and office space design to accommodate changing work models, int…
