Have you ever wondered how other service management professionals approach common challenges like meeting SLAs, retaining talent, or improving CSAT? HDI has partnered with thousands of professionals and their organizations for more than thirty years…
The National Center of Meteorology (NCM) provides high-quality weather and climate services to public and private organizations. It delivers earlier, more precise warnings of severe weather events with a Lenovo supercomputer based on ThinkSystem server…
It is time for CX leaders to think differently. Delivering memorable customer experiences is more than just sending an e-mail to a customer or answering their queries when they call. 70% of Customer Experience (CX) leaders in Asia Pacific place a high …
For years, people have approached the need to scale support (or do more with less) by implementing self-service technology. They throw a few knowledge articles on a service portal, add the ability to log a ticket, and think they’re done. While th…
Discover how artificial intelligence is revolutionizing the way we understand and engage with consumers. Our expert speaker Stefka Mihayvola will share insights on leveraging AI technologies to collect, analyze, and interpret consumer data at an unprec…
Identify the ways in which Emotion AI is influencing decision making strategies of organizations by generating rich and meaningful consumer insights and converting them into readable and accessible intelligence to make data-driven decisions. It ta…
2023 Influencer Trends + Insights Report Influencer marketing has become an integral part of many companies’ advertising strategies, thanks to its ability to reach and engage a highly targeted audience. As social commerce is projected to reach …
2023 Influencer Marketing Playbook for Beauty Brands Global retail sales in beauty are set to expand 6% between 2022 and 2027. In the ever-evolving landscape of beauty marketing, influencer partnerships have become an essential strategy for bra…
Check out the Top Six Benefits of Using Decode for Consumer Research, we unpack how our Emotion AI-powered qualitative research platform lets you bring all your user research conversations to a centralized place. Let’s you conduct in-depth customer int…
Implementing an exposure management program enables security professionals to better allocate time and resources so they can focus on taking the actions that legitimately reduce their risk. Read this whitepaper to learn about: 3 real-world cha…
