Omdia reveals four key trends affecting contact centers in 2023: declining agent populations, cloud licenses surpassing on-prem installations, voice joining the digital revolution, and AI enabling personalization and automation at scale. Take …
Better field workforce management equates to better service uptime for your customers, improved safety for your work crews, and efficiency gains for your utility company. But it’s difficult to step back and critically evaluate how you can improve…
Having the right people in the right place at the right time is at the core of delivering excellent customer service. It’s also easier said than done. So, whether your team is fully remote, hybrid, or on-site, these quick tips, tricks, an…
Date: February 28, 2023 Time: 1:00 p.m. EST / 10:00 a.m. PST Increasing threats with mounting cyber risk, resource-strapped teams, evolving regulatory demands – these are top-of-mind challenges for businesses of all sizes. For small…
A 360° view of customer behavior is the holy grail of customer intelligence for companies succeeding in the modern digital world. Unfortunately for many customer-obsessed enterprises, this is not yet a reality. Efforts are often hampere…
Better asset management equates to better service uptime for your customers, improved safety for your work crews, and efficiency gains for your utility company. But it’s difficult to step back and critically evaluate how you can improve the …
A whopping 97% of General Counsels faced challenges when securing investments in legal technology and this number is expected to increase during times of uncertainty. Getting stakeholder buy-in requires making a case for must-have solutions over nic…
97% of General Counsels face challenges when securing investments in legal tech. To simplify matters, we’ve created a whitepaper that illustrates a side-by-side comparison of what each stage in the contracting lifecycle looks like with vs without CL…
Are You Pushing Top Talent Out the Door? Find out what is causing turnover and get 5 tips on how to boost contact center employee retention. Including steps you can take now to improve recruiting, hiring, onboarding, and, ultimately, the…
Learn about the key new developments in IT operations in 2023 and what they mean for practitioners. Key Trends Include: The rise of hybrid cloud and on-premises IaaS will help organizations with data sovereignty concerns. Cloud native techno…
