When restaurant employees are required to extend themselves frequently to try to assuage unhappy customers, working twice as hard to turn a negative experience into a positive (or neutral) one, they are at a high risk of burning out. However, the ri…
In this Meet the Analyst Webinar, our principal analyst Yory Wurmser walks you through exciting trends emerging for mobile. You’ll learn how: Measurement innovations will take off, though advertisers will need to readjust their models fo…
Are you tired of making business decisions based on guesswork and intuition? Do you want to know exactly what your customers want and how to give it to them? With real-life examples and easy-to-follow explanations, we’ll show you how to use data to dri…
Intent data shows you which companies are actively researching your products, but implementing and using it effectively can be a challenge. Download your free eBook to learn: What intent data is and the different types The key benefits of…
Three-quarters of U.S. consumers surveyed by PwC cited customer experience (CX) as an important factor in their purchasing decisions. And yet only 49 percent of the 4,000 people surveyed said that companies actually provide a good customer experience. …
The Virtual Floorplan: New Rules for a New Era of Work is a global report analyzing hybrid work, and how it comes with its own set of rules and roles across organizations. The survey, conducted by Vanson Bourne and commissioned by VMware, collects glob…
How are other companies facing the challenge of supporting a large, distributed workforce? Some organizations navigated the abrupt workplace pivot that happened in early 2020 successfully–while others faced significant hurdles. In the eBook, y…
Organizations are developing new ways of collaborating and innovating with a primary goal to build a digital-first model that fuels business results. If your organization is like most, you’re already partway into the journey toward the ‘wor…
Optimizing Digital Employee Experience for Anywhere Work is a global report analyzing how a holistic, integrated digital employee experience (DEX) solution drives employee productivity, efficiency, and engagement. The survey, conducted by Forrester Con…
Digital adoption has accelerated dramatically, leading to a world in which software is everywhere. To win in this software-driven world, partner with us to design, develop, modernize, and manage your software portfolio to achieve a distinct advantage i…
