In the latest Aberdeen research report, “The ROI of Self-Service: Using Modern Tools to Delight Modern Customers,” access key data on the value of evolving your self-service solutions and incorporating strategies such as: • …
Some people will tell you that you can’t have it all – but those people haven’t met our suite of Managed Service solutions, built to solve your business challenges. From outsourcing your service desk, to 24/7 monitoring – we’ll tailor…
Digital-first customers leave your brand for a competitor if you don’t meet their service expectations. And their journeys often start with a Google search or in other digital channels long before speaking with agents. Can your system keep up? If…
There’s no doubt that cloud computing is transforming the way we do business – driving growth, increasing productivity, and streamlining working life. As such, UK enterprises large and small have been transitioning their physical, on-premis…
Creating digital experiences across a portfolio of sites can present a big challenge. It requires thinking about scale in multiple dimensions, from standardizing on a technology toolset and driving adoption of that platform across an organization, to e…
ITPro Today’s survey of IT professionals’ compensation, training, and job satisfaction shows some marked differences from those done before the COVID-19 pandemic and current economic conditions. Topics include: Current salaries and …
“It’s assumed that hard work and smart thinking always result in business growth.” The reality is, not all growth is beneficial – and some growth can actually hurt your life and business. Company of One examines an alternative approac…
A four-step process helps to avoid common biases that are most likely affecting the decisions you make today. The strategies and tools in Decisive are useful and easy to implement into your life, and the engaging examples used are enjoyable and relatab…
Anyone living and working in the twenty-first century will be well aware of the abundance of distractions and the frantic pace that life takes on, Newport’s book will help you overcome this and really master your work. Cal Newport’s Deep Work …
This book is packed with actionable exercises on how to design, calibrate, and reinvent your life. From debunking dysfunctional beliefs we all have to helping you assess where you are in life, and from getting you unstuck to reframing our common failur…
