The sheer volume and complexity of claims can interfere with delivering seamless customer experiences, but automation closes that gap. Customer Experience Automation (CXA) helps P&C insurers manage operational costs and mitigate the crisis of ov…
Headquartered in Auckland, New Zealand, Tower Insurance is a large general insurer operating in New Zealand and the Pacific Islands. Five years ago, it saw an opportunity to transform the way it delivered care. "It was the right platform at the…
Information technology (IT) and operational technology (OT) departments need to collaborate and work together as their technologies and methods merge in the Industrial Internet of Things (IIoT) era. INCLUDED IN THIS EDITION: Five question…
Customer expectations have changed, with COVID-19 forcing innovation at an accelerated rate to make experiences as self-service and user-friendly as possible. Regardless of what happens next in our “new normal”, this evolution must continue…
We know that getting your brand in front of the right audience is simply the first challenge; what you say once you reach them is also vital to your marketing performance. Join us for our next webinar where AUDIENCEX will be joined by guest presente…
This eBook skips the techie-buzzwords to focus on the direct business impacts of conversational AI for insurance customer, broker, agent, member and claimant service. Discover the most effective conversational AI use cases, the differences between vari…
We know that getting your brand in front of the right audience is simply the first challenge; what you say once you reach them is also vital to your marketing performance. Join us for our next webinar where AUDIENCEX will be joined by guest presente…
This eBook guides business leaders through the benefits of designing a customer experience inclusive of email as a channel. Discover why nearly 80% of people communicate with their service providers via email and how insurance, healthcare, and financia…
As climate change increases the frequency and severity of natural disasters, many insurance carriers are seeking to move towards a proactive model, where risk is understood precisely and completely upfront. Through this, any changes that occur to a pro…
Find the best data analytics software tools. SelectHub requirements checklists provide you with the top criteria identified by analysts and actual buyers of the software. These practical checklists allow you to save time, limit risk, and reduce the cha…
