Retailers are faced with staff training and onboarding challenges especially during peak shopping seasons. Rising inflation and inventory challenges are also dipping into profits. To counter these trends, many retail CX executives are turning to artifi…
EDR products are still valuable to an enterprise’s security stack, but no client should ever rely on a single tool as their sole line of defense. This valuable Optiv research walks you through: The vulnerabilities of EDR Practical steps to b…
An estimated 91% of companies with more than ten employees now use CRM software to facilitate their operations and customer interactions. Yet although CRMs present a tremendous opportunity to promote efficient services and rich customer experience…
Evolve your time-consuming process to one that leverages new change management processes and recent technological advances. In this guide we tackle: Automated Remediation: What Is It? Mapping the Environment Types of Solutions Automation…
This executive report provides actionable comparison data for the CRM software features identified as most important by sales and marketing professionals. Features compared (partial list): Accounts and Contact Management Customer Communicati…
Using Ushur’s SmartMail, an automated email routing software solution, Irish Life was able to instantly steer messages to the right department, more accurately than with human agents. Ushur’s conversational AI understands the meaning of eac…
The sheer volume and complexity of claims can interfere with delivering seamless customer experiences, but automation closes that gap. Customer Experience Automation (CXA) helps P&C insurers manage operational costs and mitigate the crisis of ov…
Headquartered in Auckland, New Zealand, Tower Insurance is a large general insurer operating in New Zealand and the Pacific Islands. Five years ago, it saw an opportunity to transform the way it delivered care. "It was the right platform at the…
Information technology (IT) and operational technology (OT) departments need to collaborate and work together as their technologies and methods merge in the Industrial Internet of Things (IIoT) era. INCLUDED IN THIS EDITION: Five question…
Customer expectations have changed, with COVID-19 forcing innovation at an accelerated rate to make experiences as self-service and user-friendly as possible. Regardless of what happens next in our “new normal”, this evolution must continue…
