The Changing Dynamics of Customer Engagement

Today’s healthcare customers, from patients to members, want faster, more responsive service across every channel and on any device — and they want it now. Providing omni-channel service at a cost that makes sense for the business is top of mind for any executive. So how can leaders manage this while delivering best-in-class personalized service?

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A Prescription for Privacy

Technology continues to make information more readily available to a larger group of people than ever before. Yet even as the latest technological advances bring a greater wealth of opportunities for sharing and distributing knowledge, each advance also increases the risk that sensitive data will land in the wrong hands. The more sensitive the data, the greater the risk—and few industries handle a larger volume of sensitive data than the healthcare industry.

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